Performance Management for Individual & Organisation Success
Performance Management for Individual & Organisation Success (1 day)
“If you can’t measure it, you can’t manage it.”- Peter Drucker
About the program
Performance Management is an ongoing process to enhance employee effectiveness and work performance, career development and potential. It is continuous processes where managers and employees work together to mutually agree on the goals-setting and outcomes and identify the type of support and resources that will enable the employees to perform their roles and responsibilities effectively. The manager also needs to constantly monitor and review an employee’s work objectives or goals and provides feedback on the employee’s overall contribution to the organization and the team.
Improve your ability to manage performance and conduct performance appraisal effectively. Acquire the knowledge and skill-sets to conduct performance appraisal, measure and assess performance objectively and provide positive and constructive feedback that motivate the employee to perform to the fullest potential.
Benefits of the program
At the end of the program, participants will
- Understand the fundamentals of Performance Management and Appraisal with alignment to organisation’s corporate goals and business results
- Deepen their understanding on setting, measuring and assessing performance in an objective, structured and comprehensive manner.
- Acquire essential skills to conduct Performance Appraisal session effectively through performance coaching and feedback
- Manage the different types of performances and how to motivate, support or “stretch” them further towards their performance and potential
Fundamentals of Performance Management & Appraisal
- Understand the objectives and different approaches of Performance Management and appraisal to manage performance effectively for individual, team and organisation success.
- To identify the contents and measurements in performance appraisal linking to individual, team and organisation key results areas
- To set S.M.A.R.T Goal Setting and Key Performance Indicators mutually between appraiser and appraisee
Measuring & Assessing Performance
- Understand the various methods to measure and assess performance in an objective, structured and comprehensive manner
- Practice how to measure and assess performance using the various appraisal method
- Identify success factors for appraisal methods to be implemented successfully
Essential skills to conduct Performance Appraisal Session
- Acquire skill-sets to conduct performance appraisal confidently and professionally
- Provide positive and constructive feedback that motivates the staff to do better and enhance performance. (Participants will apply the skills during the real-life work scenarios case studies and role plays as an appraiser.)
- Prepare the groundwork as an appraiser using factual observation and feedback
- Assess mutually agreed S.M.A.R.T Goals and Key Performance Indicators and Results
- Identify common challenges faced by appraiser and appraisal errors such as personal biases that leads to inaccurate measurement and assessment
- Provide positive and constructive feedback through appreciative inquiry and situation-behaviour-impact framework
Managing different types of Performers
- Manage and motivate the different types of performers ranging from poor under/average/high performers
- Identify training and development plans and apply the performance –potential assessment.
- Manage different types of performers through skill/will matrix and identify training and development plans
- Apply the Performance –Potential assessment using the 9 Box Grid to differentiate Performance and Potential and work towards mutually agreed “Stretch” targets/assignments, cross-functional projects/teams, career development plan, rotation, promotion
- Manage workplace disagreements and conflicts
- Craft out a personal action plan on interpersonal relationship effectiveness
- Understand and enter into the other’s party world view (Link to Emotional Intelligence profile)
- Apply empathetic listening, verbal and non-verbal communication
Effective Relationship
- Interact with people successfully through influence and persuasion
- Conflict Management and Negotiation using Emotional Intelligence
- Manage emotions of others
- Build consensus and support for team goals
- Motivate and inspire yourself and others to achieve those goals
Methodology
- Presentation
- Exercises
- Role play on real life examples which include participants actual situation at the workplace
- Case studies
- Discussion
Leaders & Managers who have supervisory role and is also a performance appraiser
Become more positive and give constructive feedback to staff. Through this course, I become a better manager and under the different perspectives of my team members that I’m appraising.
Good illustrations and trainer take time to answer our questions. Techniques learnt can be used. Useful course!
