Enhance your Emotional Intelligence at the Workplace
Enhance your Emotional Intelligence at the Workplace (2-day program)
“We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also how well we handle ourselves and each other” Daniel Goldman, author, psychologist, and science journalist on “Emotional Intelligence”.
Emotions have been unwelcomed in our workplace as we tend to leave emotions away from work and leverage on our reasoning and logic. To be effective individuals, subject matter experts, managers and leaders, we will focus on our intellectual quotient and competencies in terms of strategic thinking, leadership, management, problem solving and technical expertise.
“We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also how well we handle ourselves and each other” as quoted by Daniel Goldman, author, psychologist, and science journalist on “Emotional Intelligence”. Increasingly, we witness a lot of “High IQ but low EQ” employees; they are highly talented and intelligent. However, they fail to fulfil their potential not due to technical inability but emotional inability when they face challenging people at work, customers and situations. When the individuals and leaders enhance their emotional intelligence, they can manage their negative emotions, anger and demotivation through self-control, reframing of one’s mindset, better control of one’s anger, practice resilience and self-motivation.
Emotions are now a cornerstone of whom we are and when we working with others in the team. As “no man is an island”; we need to acquire emotional intelligence to achieve greater collaboration, higher level of influence with others and being more productive and effective.
At the end of the program, participants will
- Understand Emotional Intelligence and why it is important to personal and professional success
- Recognise five competencies to work on to increase one’s level of emotional intelligence
- Tune in to your negative emotions for better decision making
- Show care and build trust through empathy and concern
- Use energy and enthusiasm to motivate others
- Better manage emotions of others in the team
Overview of Emotional Intelligence (EI)
- What is Emotional Intelligence?
- Benefits of Emotional Intelligence
- Achieve your Private Victory through Self-awareness, Self-Regulation and Self-motivation
- Achieve your Public Victory through Empathy and Effective Relationship
Intrapersonal
Self-Awareness
- Understand the different behavioural personalities and the impact on our perceptions and emotions
- Understand our emotional brain and logic brain
- Learn to tune in to our emotions and manage negative emotions and anger during stressful situations and with challenging people
Self-Regulation
- Identify your hot buttons and emotional triggers
- Regulate and manage negative feelings and anger through self-control
- Practice adaptability and self-coaching to manage emotions facing challenging people and stressful situations
- Reframe negative situations by focusing on the behaviour and not the person
Self-Motivation
- Direct your emotions towards a motivating and inspiring purpose and end in mind
- Leverage on your emotions for performance excellence and unleash your potential
- Be in the “flow” mentality by practicing present moment and mindfulness
Interpersonal
Empathy
- Learn to tune out others’ feelings and responding with sensitivity and seeking first to understand
- Understand and enter into the other’s party world view (Link to Emotional Intelligence profile)
- Apply empathetic listening, verbal and non-verbal communication
Effective Relationship
- Interact with people successfully through influence and persuasion
- Conflict Management and Negotiation using Emotional Intelligence
- Manage emotions of others
- Build consensus and support for team goals
- Motivate and inspire yourself and others to achieve those goals
Methodology
- Presentation
- Exercises
- Role play on real life examples which include participants actual situation at the workplace
- Program include an Emotional Intelligence Profile
- Case studies
- Discussion
Executives, Leaders, Managers and Supervisors
I want to use this opportunity to sincerely thank you for the role you played in ensuring that the just conducted program was a success.
Some of the delegates have contacted me to express their utmost satisfaction and have praised your excellent presentation.
- Enthusiastic about her topic and this energy rubs off on the participants
- Conscientious sharing of her knowledge through demonstration using concepts, case studies and role plays
- Preparation of notes for participants for future reference/
- Know the importance of EQ and is relevant to work
- It can develop one’s hidden inner capability.
- Be more positive & self-awareness.
- How to be motivated & self-aware.
- Everything that we learnt is work-related on how to improve ourselves.
- Learn how to think positively in every situation & apply to our daily life & working environment. Emotional control can be applied to my daily activities.
- Teaches us to control emotions during working
- Importance of EQ, be patient when dealing with co-workers & customers, improve on self-EQ
- Well experienced trainer
- Good lesson & topic
- There is much to learn on the topics that is covered
- Very informative, helpful & inspiring
- Fun, innovative & gain knowledge
- Very educational & motivational
- Engaging & interesting
